Welcome to The Goodinge Group Practice

CQC Rating 

The Goodinge staff wish all our dear patients a great holiday season!

Please be aware that the practice will be closed on the following days:

25/12/2019

26/12/2019

01/01/2020

On those days, please call the Out of hours service on 111 or 999 for medical emergencies.

iHub will also be available from 8 to 8:

• Christmas Day (Wednesday 25th December): 8am – 8pm  Whittington Hospital  
• Boxing Day (Thursday 26th December): 8am – 8pm  Islington Central Medical Centre
• New Year’s Day (1st January): 8am – 8pm  Islington Central Medical Centre

You can now book GP appointments, order repeat prescriptions online.

	myGP App Click here for more information.
	Or, if you prefer to access the same functionalities on your internet browser, you can also go to the Patient access website.

NHS 111 online

Get fast, free, urgent health advice in one easy-to-use webpage. 

• Round the clock health advice 24 hours a day, seven days a week
• A confidential way to instantly access urgent advice and services
• An easy way to take control of your health and medical concerns

For more information go to

https://111.nhs.uk/

For advice on how to treat minor ailments that occur click here for fact sheets on common conditions.

WALK-IN PHLEBOTOMY SERVICE

Please note that this is a walk-in service, just turn up between the indicated times and report to reception. If you have been asked to provide “fasting bloods”, you must not have consumed any food or drink other than water within the last 10 hours.

 The Doctor will usually write to you if they need to discuss your results. However, please call reception between 3 and 4:30pm two weeks after your blood tests to confirm all the results have been received and actioned. You may be asked to make a telephone appointment if you wish to discuss results. You will not be contacted if your results are normal and/or no action is required.

Forms can also be taken to the walk-in Phlebotomy Department at the Whittington Hospital 9am – 4.30pm Monday to Friday (not on public holidays)

For same day urgent appointments for all under 16s please ring 020 7288 5882. All other appointments for children under 16 need to be booked by reception at the Goodinge. Blood tests will take place at the Whittington hospital.

Feedback to Patients on recent Patient Survey

Thank you to everyone who responded to the patient survey we sent out in August 2019. We really value the effort you made you to share your experiences and views.

We’ve looked through the responses and here are some of the highlights.

•      87% of people were happy with the experience of making their last appointment at the practice. Where we would like to improve is to improve the experience for the 30% of patients who had to try more than once to make a suitable appointment.
•      Overall there was a preference for people to be kept up to date and involved in the practice by e-news letter and online surveys. We plan to create regular newsletter and canvas patient’s views with further surveys.
•      People wanted more support with their medications. We have recruited two clinical pharmacists to the practice and plan to expand their role.
•      People wanted to be able to get through on the phone with more ease and wait for less time. We have recruited more receptionists, have simplified our phone message and options and plan to move more administrative services online for ease of use and access.
•      People wanted more appointments after work. We now offer more evening telephone appointments and our patients can also access routine evening and week-end GP appointments via the Islington ihub.
•      People wanted more telephone appointments. We are looking at the optimal balance of face to face and telephone appointments but already offer more pre-bookable telephone appointments than other practices.
•      70% patients expressed an interest in getting online advice and support and overall people wanted more services offered via the practice website.. In response to this we plan to improve the functionality of our website and the range of content. We plan to make the following services available via the website over the next 12 months to streamline the experience for patients.

1.      Registration
2.      Requesting on going Medical Certificates
3.      Booking appointments
4.      Ordering Prescriptions
5.      Signposting to useful services: screening services, hospitals, community services, Benefits, hospital transport, Occupational Health
6.      More information about minor ailments, mental health, LTC and Travel, HIV and IBS

Please read our Mission Statement

Local Hospital Switchboard Numbers

Whittington:          020 7272 3070

UCH:                    020 3456 7890

Royal Free:           020 7794 0500

Moorfieds:            020 7253 3411

Bart’s:                  020 7377 7000

Care Quality Commission Inspection of the Goodinge Group Practice

Following an inspection in September 2017, the Goodinge Group Practice was classified as Good by the Care Quality Commission.

To read the full report, please access https://www.cqc.org.uk/location/1-566608030 .

NOTICE OF CHANGE TO NHS TRAVEL CLINIC APPOINTMENTS

The following travel vaccines are available free on the NHS:

• diphtheria, polio and tetanus (combined booster)
• typhoid
• hepatitis A – including when combined with typhoid

It is recommended that you book your travel appointment 6 – 8 weeks in advance of travel.

These appointments would be at one of our local iHub clinics, please check with reception for available places. i-Hub appointments can be booked even on evening times and weekends.

Please note our doctors do not give travel vaccines.

Please be aware that Hepatitis B and Meningitis ACWY vaccines for travel purposes are no longer being offered at the practice.

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