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Frequently Asked Questions

Are you open Saturdays?

Yes. We now have a clinic open Saturday mornings from 9am ? 1pm for patients who work or find it difficult to attend the surgery during working hours. Please note these are pre-bookable appointments only. We cannot see patients who turn up on the day.

If I have a general question and don't need an appointment can I speak to a doctor on the phone?

Yes. We have bookable telephone appointments with all the doctors. Please ask reception about them.

How can I order a repeat prescription?

You can order a repeat prescription by completing the slip attached to your last prescription. Please hand this in or send it to our reception. You can also order repeat prescriptions online and by email from this website. completing an order slip in the surgery or faxing or emailing your request to us. We do not accept requests over the phone. Please allow 48 hours before you call to collect your prescription.

Why can't I order a repeat prescription over the phone?

There is much more chance of confusion and misunderstanding over the phone and we have had problems in the past with patients not being sure which medication they want and mistakes being made.

How do I arrange a home visit?

Requests for emergency home visits must be telephoned to the surgery by midday. Usually the duty doctor will return your call and assess the level of urgency, and if it is appropriate for them to visit or to consider other options.

How do I access my medical records?

Everyone has the right to have a copy of their medical records (please see our charges for non NHS work) under the Data Protection Act 1998.
There are however some exceptions:
* If a healthcare professional believes that the information held within the records is likely to    cause serious harm to the patient or another person access may be denied.
 * Any references about third parties might be removed from the records.
 * If you are applying on behalf of someone else you will need either a letter giving their consent or a power of attorney

Should you wish access to your medical records either to view or to copy you will need to do so in writing. Please address your request to the practice manager or to your usual doctor.

Is there a charge for travel vaccinations?

We aim to provide advise and vaccinations for patients travelling outside the UK under NHS guidelines. Please make an appointment for a personal travel consultation with the practice nurse 6-8 weeks before travelling. The practice nurse will advise whether travel vaccinations are required and what other healthcare measures are needed including malaria advice and prevention.

What is the cost?
Some vaccinations are available free of charge on the NHS for overseas travel:

Hepatitis A
Diptheria / Tetanus / Polio

Malaria tablets are prescribed on a private prescription only.

Some malaria tablets can be bought from a pharmacist without prescription. The practice nurse will advise you if these are suitable for your destination.

The following vaccines are not available on the NHS for overseas travel:

Hepatitis B (course of 3) Available at the practice at a cost of £30 per course / Private clinic)
Rabies (course of 3) - Private Clinic
Meningitis ACWY - Private clinic
Japanese Encephalitis - Private clinic
BCG - Private clinic

Please note the cost of travel vaccines at private clinics may vary.

Do I need to book a regular appointment for a passport application or a private medical examination?

No. Please contact our reception and we will make a separate provision for this.


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