Appointments

Usual services are suspended due to Covid-19

Appointment System

Patients are seen by appointment only during surgery hours.

We release appointments daily for same day appointments and up to 4 weeks in advance. There are also a limited number of pre-bookable Saturday and early morning appointments for those who are working.

Appointments can be made in person although it is preferable if you telephone and discuss your needs with a care navigator  on 0207 619 6670.

You can also book an appointment online via EMIS Access. Please note: At certain times, due to high demand, you may not find a suitable appointment time via the EMIS Access website. Please call and discuss with the care navigator team.

If you feel you need to speak urgently to a clinican if appointments are not available, we can triage your call and the care navigators can  offer you  an telephone consultation with a clinician.

 

Other Clinical Practitioners

We have a clinical team including practice nurses, healthcare assistants and clinical pharmacists at the practice. 

 It is one of the great advantages we have being a large practice.  

Our Care Navigators will help to ensure you are seeing the right person for your health needs when you book your appointment.

 This team are qualified to deal with many conditions listed below. 

 

Suture removal - Healthcare assistants

COPD check - Health Care assistants and Pharmacists

Asthma check -  Nurses and Pharmacists

Contraception pill check _ Nurses  and Pharmacists

Contraception Injection  - Practice Nurse 

 

 

Dressings- Health Care Assistants and Nurses

Travel vaccinations - i-hub clinics  

Smears - Nurses and ihub 

Child immunisations - Practice Nurses 

Swabs - Practice Nurses and Doctors 

Weight management - Health Care Assistants and Practice Nurses and Pharmacists

Blood pressure check - Health Care Assistants

Ear syringe - Practice Nurses

Vitamin B12 / flu vaccinations - Health care Asssistants

Smoking cessation advice- Health Care Assistants/ practice Nurses and breathe - see wesbite. 

 Medication Reviews and Queries - Pharmacists

Telephone Appointments

We offer routine telephone appointments for queries and medical queries. These can be routine appointments with a doctor or a clinical pharmacist. 

If you need an urgent call, the care navigators will triage and place on the duty telephone consultation list. 

Our Care Navigators will be able to book the most apporopriate appointment for you. 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception between 09:00 - 11:00 on weekdays.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP or Rapid Response Teams  will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please see attached guidance for our home visiting policy.

You can also be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Home visiting Information for Patients.docx

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Not Registered for Online Services?

Cancel an Appointment

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Extended Hours

I:HUB Appointments

Registered patients are now able to book appointments with Islington doctors and nurses at an Islington GP hub when the practice is closed.  

Simply ask a receptionist for an ”I:Hub” appointment and they will try to offer you one that is both convenient for you and that also suits your health needs.  

Islington GP hubs are open between 18:30 and 20:0m each weekday and from 08:00 to 20:00 at the weekend.

If you book an appointment you will be asked to give consent for the doctor or nurse to see your medical records, on this occasion only, in order to provide you with the best care.

Opening Times

Please select a site

Making the most of your appointment

Please see the attached document for advice on making the most of your appointment 

Making_the_most_of_your_appointment.pdf