Patients are seen by appointment only during regular surgery hours. For added convenience, we also offer out-of-hours appointments between 6:30 p.m. and 8:00 p.m. Monday to Friday, and Weekends depending on availability.
The vast majority of GP appointments will continue to be released on the day. Please continue to phone on the day you wish to speak to a doctor. Doctors may arrange follow up appointments where appropriate. There is a small number of pre-bookable online telephone and video appointments.
Routine appointments
You can request a routine appointment in advance by clicking below
This service is available from 8am to 4pm, Monday to Friday, for non-urgent requests. We will aim to respond within 3 working days.
We will review this information and either provide advice or arrange an appointment with the clinician who is best suited to help you. This may be a GP, clinical pharmacist or other health professional.
You can also:
- phone us on 020 7619 6670
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine Out-of-hours appointments
To request an out-of-hours appointment, please click the below link specifying you would like an out-of-hours appointment
Alternatively you can call the surgery on 020 7619 6670.
Out-of-hours appointments are between 6:30 p.m. and 8:00 p.m. Monday to Friday, and Weekends depending on availability. Please note that out-of-hours appointments may require you to attend a different location.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Pharmacy First
Community pharmacists are qualified healthcare professionals and experts in medicines. They can also give clinical advice and advice on over-the-counter medicines for all sorts of minor illnesses.
This is a new service is designed to enable patients to access a same day consultation with a community pharmacist as quickly as possible and at a time that is convenient. For more information, please see our Pharmacy First page.
NHS: How your pharmacy can help shows all the minor illnesses and conditions this service is appropriate for.
Alternatively you can call the surgery on 020 7619 6670.
Urgent appointments
If you feel you need to speak urgently to a clinician and no appointments are available, our care navigators can offer you a telephone consultation with a duty clinician. This based on urgent clinical need only and is at the practice’s discretion.
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 020 7619 6670
When you get in touch, we’ll ask what you need help with.
Consult an optician
Consult an optician for red eyes or eyelids, dry eyes , watering and discharge.
Please note: If you have sudden loss of vision, considerable eye pain, trauma, chemical injury, burns or recent eye surgery you should go directly to your local A&E department.
Moorfields eye hospital offer a virtual accident and emergency service.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: NHS App
- phone us on 020 7619 6670 during opening times
If you need help when we are closed
When we are closed, you can call the surgery number on 02076196670 to be redirected to our out-of-hours service line, which operates from 6:30 pm to 8:00 pm on weekdays and from 9:00 am to 8:00 pm on Saturdays.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult by phone or face-to-face
- if you require the use of an interpreter and the language needed, or if you need a sign language interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception between 9am and 11am on weekdays.
You may only request a home visit if you are housebound. Your GP or rapid response teams will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please see attached guidance for our home visiting policy.
You can also be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
For further information, please see the home visiting policy.