We no longer accept paper prescription requests for repeat medication until further notice due to COVID-19 as we do not want patients entering the practice unnecessarily as this increases the risk of transmission of the virus to both staff and patients.
Instead we would like to ask all our patients to support us to support you by signing up for Online Access immediately. This will allow us to provide your medication in a safe and timely way going forward. To avoid mistakes we do not accept requests over the telephone.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Please download the NHS App or use the online web based options listed when you request your online security pin.
In the absence of online access we cannot guarantee that the practice or your pharmacist will be able to process your requests for your medications in time.
The Advantages of Online Access
- It speeds up the administrative process of ordering and issuing repeat medication.
- Allows you to see when requests have been issued from the convenience of your phone without having to call the practice or your pharmacy and frees up our phone lines to deal with medical enquiries.
- Allows you to send messages with your requests if you have queries or requests regarding changes to your repeat medication.
- Most importantly, it supports the current policy on social distancing to halt the transmission of COVID-19 by reducing unnecessary visits to practices and pharmacies and protects health care workers and the public.
How to Request Online Access
Please download the NHS App. Once you have verified your identity you will be able to use the app to order your repeat medication.
If however you cannot verify your identity for any reason you can contact us and request an online pin. In order for us to do this:
- Please email us a photo of your proof of address (council tax, utility, bank and benefit letters bills or statements) and photo ID (national identity cards, passport and driving licence) if you have it, while confirming your name, DOB, address and mobile number. You must use the email address you have given us on registration.
- Please also give us a the name of a pharmacy you would like to nominate as your electronic pharmacy to which the prescription(s) will be sent in future. You can change this at any time.
- If you have not given us an email please let us know by email providing the above details and we will phone you to confirm your identity and deal with your request.
- We will email back your online security pin.
- If you are not tech savvy you can ask a carer or a relative to be a proxy.
- If you are a carer or relative who has been given consent to be a proxy for a vulnerable or older person who is not tech savvy, we will confirm the request with the patient by telephone before emailing you back the details.
Electronic Prescribing Service
The practice is set up for the electronic prescription service (EPS).
This means that for most patients we can send your prescription to your chosen chemist directly, saving you having to come down to the surgery or creating unnecssary paper waste.
To get your prescription sent to your chosen pharmacy, please complete our Register for Electronic Prescription form.
Patients on repeat medication will be asked to speak to or see a clinical pharmacist, nurse or doctor at least once a year to review any regular medications. Usually this will happen when you are having a medical review of the condition(s) for which you are taking your medications.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- Those on specific benefits or through the NHS Low Income Scheme.
- Those who are age exempt.
- Those with certain medical conditions.
View the cost of prescriptions on the NHS website.
You can also find out if you are entitled to free prescriptions.