Usual services are suspended due to Covid-19
Ordering repeat prescriptions online
We will NOT accept paper prescription requests until further notice due to Covid-19 a we do not want patients entering the practice unecessarily as this increases the risk of transmission of the virus to both staff and patients.
We would like to ask all our patients to support us to support you by signing up for Online Access immediately. This will allow us to provide your medication in a safe and timely way during the current Covid Crisis and going forward. We can no longer accept any telephone requests for medication.
Please download the NHS App or use the online options listed below when you receive your online security pin.
In the absence of online access we cannot guarantee that the practice or your pharmacist will be able to process your requests for your medications in time.
The Advantages of Online Access
- It will speed us the process of ordering and issuing repeat medication.
- Allow you to see when requests have been issued from the convenience of your phone without having to call the practice or your pharmacy and freeing up our phone lines to deal with urgent medical enquiries
- Send messages if you have queries or requests regarding your repeat medication.
- Most importantly it will support the current policy on social distancing to halt the transmission of Covid19 by reducing visits to practices and pharmacies and protect health care workers.
How to request Online Access
- Please email us a photo of your 1) proof of address (council tax, utility, bank and benefit letters bills or statements) 2) photo id (national identity cards, passport and driving licence) if you have it. Confirming your name, DOB, address and mobile number. Please use the email address you have given us.
- Please also give us a the name of a pharmacy you would like to nominate as your electronic pharmacy to which the prescription(s) will be sent in future. You can change this at any time.
- If you have not given us an email please let us know by email providing the above details and we will phone you to confirm your identity and deal with your request.
- We will email back your online security log in.
- If you are not tech savvy you can ask a carer or a relative to be a proxy.
- If you are a carer or relative who has been given consent to be a proxy for a vulnerable or older person who is not tech savvy, we will confirm the request with the patient by telephone before emailing you back the details.
You should request your prescription in one of the following ways:
Please download the NHS APP once you have your online pin
Or, if you prefer to access the same functionalities on your internet browser, you can also go to the Patient access website.
As an interim measure until you get your online access in place you may email us your request at: email@example.com
You need to decide where we should send your prescription electronically. It can be to any pharmacy. You will not be able to collect from Reception desk -
You can nominated your chosen pharmacy directly with them or alternatively let us know your pharmacy preference by email on firstname.lastname@example.org
If you are on regular medication your doctor may provide you with a computer printed repeat prescription slip on the reverse of your prescription, which lists the drugs you can obtain without seeing the doctor each time.
- These slips should be completed and left in the special box at the reception desk or posted with a self-addressed stamped envelope.
- You can also email your request to us at: email@example.com
- Alternatively you can order online via the link at the top of this page.
To avoid mistakes we do not accept requests over the telephone.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.
For more information please click here.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.15
- 12-month prepayment certificate (PPC): £105.90
- 3-month PPC: £29.65
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.