Request advice from a clinician

Use this service to request advice from a clinician.

This service is available from 8am until 4pm, Monday to Friday, for non- urgent requests for clinical advice.

We will aim to respond within 3 working days.

We will review this information and either provide advice or arrange an appointment with the clinician who is best suited to help you. This may be a GP, clinical pharmacist, or other health professional.

You can use this service if you:

  • are registered at the surgery

Before you start

Call 999 or go to A&E now for any of these:

Signs of a heart attack
chest pain, pressure, heaviness, tightness or squeezing across the chest

Signs of a stroke 
face dropping on one side, can’t hold both arms up, difficulty speaking

Sudden confusion (delirium) 
cannot be sure of own name or age

Suicide attempt 
by taking something or self-harming

Severe difficulty breathing 
not being able to get words out, choking or gasping

Heavy bleeding 
spraying, pouring or enough to make a puddle

Severe injuries 
after a serious accident

Seizure (fit) 
shaking or jerking because of a fit, or unconscious (can’t be woken up)

Sudden, rapid swelling 
of the lips, mouth, throat or tongue

Labour or childbirth 
waters breaking, more frequent intense cramps (contractions), baby coming, or just born

British Sign Language (BSL) speakers can make a video call to 999.

Deaf people can use 18000 to contact 999 using text relay.

We’ll ask you for:

  • your first and last name, date of birth, sex, postcode, email and phone number
  • if applicable, the details of the person you are completing the form on behalf of

We would request that you provide a personal and secure email address. If you share your email with anyone else, they will be able to see confidential communications from the practice. Please see our guidance on safe online access to your medical records for more information.

Start now

You can also phone us on 020 7619 6670.